IT organizations must integrate their development and operations teams to stay competitive in today’s business environment. In order to successfully implement a structured DevOps environment and use it to increase the flexibility and efficiency of the delivery and support of IT services, CIOs should strive to remove organizational silos to enable collaboration and effective use of their organization’s capabilities and resources.
CIOs should embrace metrics that focus on measuring the customer satisfaction of continuous delivery of solutions and services instead of measuring the increased volume of deliveries. Similarly, instead of measuring the quality of software development by the number of software problems found, they should strive to improve the process by determining where in the development process was the software problem introduced.
CIOs should embrace the DevOps strategy that facilitates continuous service delivery and integration, and leverage the methodologies that expedite solutions from the development through operations stages. They should concentrate their DevOps efforts on increasing the value of their production applications by improving the delivery of application solutions in ways that enhance the end user experience.
The use of Shadow IT within the organization often exposes larger organizational problems, like the lack of communication between IT and non-IT departments, or the unwillingness of IT to work with business units to find the best solutions for their needs. IT departments are risking losing control of their environment if they do not start working more closely with the rest of its organization.